Legal
Refund Policy
Last updated: October 30, 2026. Our refund policy covers technical problems our team cannot resolve within 7 days of purchase.
Refund Policy Overview
We want you to be happy with IPTV Canada Premium. Because we offer a free trial, we strongly recommend testing the service on your device before purchasing a paid subscription.
Our guarantee
If you experience a technical problem that prevents you from using the service and our support team is unable to resolve it, you may request a refund within 7 days of your purchase.
What is eligible
- The service could not be activated on your account.
- A technical issue on our side could not be fixed by our support team.
What is not eligible
- You changed your mind after the service was activated and working.
- You did not test the free trial first and your device or network is incompatible.
- You refused to follow our setup or troubleshooting steps.
- Reseller credits that have already been used to create or renew customer lines are non-refundable.
- Issues caused by your own internet connection, ISP throttling, or third-party apps.
How to request a refund
Contact us at support@iptvcanadapremium.ca or through our contact page with your order number and a short description of the issue. Please allow our team a chance to resolve the problem first. Most issues are fixed within minutes.
Processing
Approved refunds are issued by Interac e-Transfer to the email you used for payment, usually within 3–5 business days.
Refund Policy: Plain-Language Summary
Here is how our refund policy works in practice, step by step.
1. Contact support first
Most problems are fixed quickly: a typo in the server address, an app setting or an empty TV guide. Send us your order number, your device and a short description of the issue, and our team will work with you to solve it.
2. If we cannot fix it
If a technical problem on our side still prevents you from using the service, and your request is made within 7 days of purchase, you qualify under this refund policy.
3. How the refund is paid
Refunds are sent by Interac e-Transfer to the email address you paid from, usually within 3–5 business days after approval.
Why the free trial matters
Because every home network and device is different, this refund policy is built around our free trial. Testing first is the best way to confirm the service works for you before you pay. Request a free trial any time.
Reseller credits
Under this refund policy, reseller credits that have already been used to create or renew customer lines are non-refundable. Contact us about unused credits.
Examples to make it clear
- Eligible: you paid for a plan, your account could not be activated, and our team could not fix it within the first 7 days.
- Eligible: a problem on our side stopped every channel from playing on your supported device, and our troubleshooting steps did not solve it.
- Not eligible: the service worked well, but you decided you no longer wanted it after a few days.
- Not eligible: you bought a plan for an incompatible device without testing the free trial first.
- Not eligible: buffering caused by a slow home connection or an overloaded Wi-Fi network.
Tips before you buy
Choose a short plan if you are new to IPTV, check that your device is on our list of supported devices, and run a speed test on your connection. These simple steps prevent most problems and let you enjoy the service from day one.
Questions about our refund policy? Read the Terms of Service or contact our team.